Privacy Policy
Last updated: September 28, 2026
At Nora's Closet, we operate this online store and website, together with the related content, features, products, tools, and services we provide to our customers. Our goal is to offer a simple and enjoyable shopping experience while respecting and protecting your personal information.
This Privacy Policy explains what personal information we may collect when you visit, use, or make a purchase through our website, how we use that information, when it may be shared with third parties, and what choices and rights you may have regarding your information.
Our online store is powered by Shopify, which provides the technology that allows us to operate our website and provide our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described below.
Information We May Collect
When we refer to personal information, we mean information that identifies you directly or that can reasonably be connected to you.
Depending on how you interact with Nora's Closet, we may collect different types of information, including:
-
Contact information, such as your name, email address, telephone number, billing address, and shipping address.
-
Payment information, such as payment card details, transaction information, payment method, and payment confirmation. Payment information may be processed securely by our payment providers.
-
Account information, such as your account login details, preferences, and settings if you choose to create an account.
-
Shopping and order information, including products you view, add to your cart, save, purchase, return, exchange, or cancel, as well as information about previous orders.
-
Messages and communications, including information you provide when contacting us with a question, requesting customer support, or communicating with us in another way.
-
Device information, including information about your device, browser, IP address, network connection, and other technical identifiers.
-
Website usage information, including information about how you browse and interact with our website, such as pages visited, products viewed, and the dates and times of your interactions.
We may also create or use information derived from the information listed above where permitted by applicable law.
How We Receive Personal Information
We may obtain personal information from several sources, including:
-
Directly from you, for example when you place an order, create an account, subscribe to communications, contact us, or otherwise provide information to us.
-
Automatically through our website, including through cookies and similar technologies when you browse or interact with our online store.
-
From service providers, when companies that help us operate our store collect or process information on our behalf.
-
From business partners and other third parties, where permitted by applicable law.
How We Use Your Information
We may use the information we collect for different business and operational purposes, depending on how you interact with Nora's Closet.
Providing and Improving Our Services
We may use your information to:
-
process and fulfill your orders;
-
process payments and transactions;
-
arrange shipping and delivery;
-
provide customer service;
-
process returns and exchanges;
-
maintain customer accounts;
-
remember your preferences;
-
provide information about products you have shown interest in;
-
improve our website, products, and shopping experience;
-
personalize certain parts of your experience with Nora's Closet;
-
allow you to submit product reviews where applicable; and
-
communicate with you about your purchases and account.
Marketing and Promotional Communications
Where permitted by applicable law and where appropriate, we may use your information to send promotional communications, including emails, text messages, or other marketing communications.
These communications may include information about new products, promotions, sales, seasonal collections, or other updates from Nora's Closet.
You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the message.
Security and Fraud Prevention
We may use personal information to help protect our customers, website, and business.
This may include detecting or investigating suspicious, fraudulent, illegal, harmful, or unauthorized activity, protecting accounts, securing transactions, and maintaining the integrity of our services.
If you create an account with us, you are responsible for keeping your login information confidential. We recommend that you do not share your password or other account credentials with anyone.
Customer Communication
We may use your information to respond to questions, provide customer support, communicate about orders, resolve issues, and maintain our relationship with you as a customer.
Legal and Regulatory Purposes
We may process personal information when necessary to comply with applicable laws, regulations, legal requests, court orders, or other lawful processes.
We may also use information where necessary to establish, exercise, or defend our legal rights or to investigate suspected violations of our policies.
When We May Share Personal Information
We may share personal information with certain third parties when it is necessary to operate our business and provide our services.
These parties may include:
-
Shopify and other technology providers that help us operate our online store;
-
payment processors and financial service providers;
-
shipping and fulfillment companies;
-
information technology and hosting providers;
-
customer service providers;
-
analytics and website service providers;
-
marketing and advertising service providers;
-
professional advisers and service providers;
-
business partners where appropriate; and
-
government authorities or other parties where required by law.
We may also share information when you specifically request or authorize us to do so.
For example, information such as your name and shipping address may need to be provided to a delivery company so that your order can be delivered to you.
We may also disclose information in connection with a business transaction, such as a sale, merger, restructuring, financing, bankruptcy, or transfer of assets.
Shopify
Our online store is hosted and supported by Shopify, which provides the technology and infrastructure used to operate our website and process certain customer information.
When you use our website, information may be processed by Shopify and other service providers that support the operation of our store.
Shopify may process information relating to your interactions with our store in accordance with its own privacy practices.
For more information about how Shopify handles personal information, please review the Shopify Privacy Policy on Shopify's website.
Depending on your location, you may also have certain rights concerning personal information processed by Shopify.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help us operate the website, remember preferences, understand how visitors use our store, improve website functionality, and support advertising or marketing activities where permitted.
Cookies are small data files that may be stored on your device when you visit a website.
Depending on your browser and location, you may be able to control or restrict certain cookies through your browser settings or other available privacy controls.
Disabling certain cookies may affect how some parts of our website function.
Third-Party Websites
Our website may contain links to websites, services, or platforms operated by third parties.
If you follow a link to a website that is not operated or controlled by Nora's Closet, that website will have its own privacy practices, terms, and policies.
We are not responsible for the privacy, security, content, or practices of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Children's Privacy
Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us at info@closet-noras.com so that we can review the situation and take appropriate action.
Security of Your Information
We take reasonable measures to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of personal information.
Please avoid sending sensitive or confidential information through unsecured communication methods.
How Long We Keep Personal Information
The length of time we retain personal information depends on why we collected it and whether we have an ongoing business, legal, or operational reason to retain it.
For example, information may be retained when necessary to:
-
provide our services;
-
maintain customer or order records;
-
complete transactions;
-
resolve disputes;
-
comply with legal or accounting requirements;
-
prevent fraud; or
-
enforce our agreements and policies.
When information is no longer reasonably required for these purposes, we may delete it or otherwise dispose of it in accordance with applicable requirements.
Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.
These rights may include:
Right to Access
You may have the right to request information about the personal information we hold about you.
Right to Delete
In certain circumstances, you may ask us to delete personal information we hold about you.
Right to Correct
You may ask us to correct information that is inaccurate or incomplete.
Right to Data Portability
In certain circumstances, you may have the right to receive personal information you have provided to us in a portable format or request that it be transferred to another organization.
Right to Withdraw Consent
Where we process personal information based on your consent, you may have the right to withdraw that consent.
Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.
Marketing Preferences
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.
Even if you unsubscribe from promotional communications, we may still contact you with important non-marketing messages, such as information concerning an order, account, payment, or other transaction.
Requests Concerning Your Personal Information
If you would like to exercise an applicable privacy right or ask a question about how we handle personal information, you can contact us at:
We may need to verify your identity before completing certain requests, where permitted or required by applicable law.
We will respond to privacy requests within the timeframe required by applicable law.
Complaints
If you have concerns about how Nora's Closet handles your personal information, please contact us first at:
We will review your concern and work to address it appropriately.
Depending on where you live, you may also have the right to contact the privacy or data protection authority responsible for your jurisdiction.
International Processing
Because we use Shopify and other service providers to operate our business, your personal information may be processed, stored, or transferred in countries outside the country in which you live.
Privacy laws in those countries may differ from the laws in your home jurisdiction.
Where applicable, we will take reasonable steps to ensure that personal information transferred internationally receives appropriate protection in accordance with applicable privacy requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made to reflect updates to our business practices, website functionality, technology, legal requirements, or other operational reasons.
When we make changes, we will update the Last updated date at the beginning of this Privacy Policy.
We encourage you to review this page periodically so that you remain informed about how we handle personal information.
Google API Services User Data
Only include this section if Nora's Closet actually uses an application that connects to a Google or Gmail account for customer support.
If you choose to connect a Google account to an authorized customer-support application used by Nora's Closet, that application may access certain information necessary to provide customer-support functions.
Depending on the permissions granted, this may include email messages, email headers, thread information, labels, and drafts.
This information may be used only as necessary to operate customer-support functions, such as identifying customer inquiries, reviewing relevant order or delivery information, preparing support responses, identifying messages that require additional review, preventing duplicate responses, and maintaining appropriate operational and security records.
Google account information will not be sold or used for unrelated advertising purposes.
Access to this information will be limited to authorized personnel and service providers who require access to operate the relevant customer-support services.
Information obtained through Google APIs will be retained only for as long as reasonably necessary for customer-support operations, security, dispute resolution, and applicable legal obligations.
You may revoke an application's access to your Google account through your Google Account settings.
Questions regarding the handling of Google account information can be directed to:
Any use or transfer of information obtained through Google APIs will be handled in accordance with the applicable Google API Services User Data Policy, including its Limited Use requirements.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or the way we handle your personal information, please contact us.
Nora's Closet
Email: info@closet-noras.com
We will do our best to respond to your inquiry and assist you with your request.