Refund Policy

30-Day Guarantee

Every order from Nora's Closet is covered by our 30-day guarantee. If you are not completely satisfied with your purchase, please contact us at info@closet-noras.com within 30 days of delivery to request a return.

Refund & Returns Policy

Last updated: September 2026

We want you to feel happy and confident with your purchase from Nora's Closet. If something isn't right, we're here to help make the return process as simple as possible.

Returns

  • Most items can be returned within 30 days of delivery for a refund or exchange.

  • Items must be unused, unworn, and in their original condition, with all original tags and packaging intact.

  • To request a return, please contact us at info@closet-noras.com and include your order number and the reason for your return.

  • Please wait for return instructions from our team before sending your package back.

Refund Process

  • Approved refunds will be issued to the original payment method used for the purchase.

  • Once we receive and inspect your returned item, refunds are generally processed within 5–10 business days.

  • Original shipping charges are generally non-refundable unless the return is the result of an error on our part, such as receiving the wrong or a defective item.

  • Unless the return is due to an error on our part, return shipping costs are the responsibility of the customer.

Items That Cannot Be Returned

Certain items may not be eligible for a refund or exchange, including:

  • Personalized or custom-made items.

  • Perishable products.

  • Digital products or downloads.

  • Gift cards.

  • Items marked as Final Sale at the time of purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item that you did not order, please contact us at info@closet-noras.com as soon as possible.

Please include your order number and clear photos of the item and the issue so we can review the situation and help resolve it.

If the issue was caused by an error on our part, we will cover the applicable return shipping costs and, depending on the circumstances, provide a replacement or a full refund.

Return Conditions

We reserve the right to decline a return or refund if the item does not meet the conditions outlined in this policy, including items that show signs of wear, use, damage, washing, alteration, or missing tags or original packaging.

If you have any questions about a return or refund, please contact us at:

Nora's Closet
Email: info@closet-noras.com