Shipping Policy
Last updated: September 2026
At Nora's Closet, we offer free shipping on all orders. We want to keep the ordering process simple and make it easy for you to receive your favorite pieces wherever you are.
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
During busy periods, such as major sales, holidays, or product launches, processing may take a little longer. If there is a significant delay with your order, we will do our best to keep you informed by email.
Shipping Times and Costs
Shipping is free on all orders, regardless of the order value or destination.
Estimated delivery times after your order has been processed are:
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Canada: 3–7 business days
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United States: 3–7 business days
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International destinations: 5–9 business days
Please keep in mind that delivery times are estimates and are not guaranteed. Actual delivery times can vary depending on the destination, shipping carrier, customs procedures, weather conditions, holidays, and periods of high shipping volume.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become active after the shipment has been processed by the carrier.
If you cannot find your shipping confirmation email, please check your spam, junk, or promotions folder.
If you still cannot locate it, contact us at:
International Orders, Customs, and Taxes
Orders shipped outside the destination country may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Any customs duties, import taxes, or additional charges that may apply are generally the responsibility of the customer unless otherwise required by applicable law.
Customs processing may also occasionally cause delays beyond the estimated delivery timeframe.
Lost, Damaged, or Delayed Packages
If your package appears to be lost, arrives damaged, or has not arrived within the expected delivery timeframe, please contact us at info@closet-noras.com.
Please include your order number and tracking information so that we can review the shipment and assist you with the appropriate next steps.
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:
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Around your delivery location
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With other members of your household
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With neighbors
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With your local postal service or delivery carrier
If you still cannot locate your package, contact us and we will do our best to assist you.
Incorrect Shipping Information
Please make sure that your shipping information is complete and accurate when placing your order.
If you notice an error in your shipping address, contact us as soon as possible at info@closet-noras.com.
Once an order has been processed or shipped, we may not be able to change the delivery address.
If an order needs to be reshipped because an incorrect or incomplete address was provided at checkout, any additional shipping costs may be the responsibility of the customer.
Contact Us
If you have questions about shipping, delivery, or tracking your order, please contact us:
Nora's Closet
Email: info@closet-noras.com